Every Channel. One Inbox.
WhatsApp, Messenger, Instagram, email, and website chat, all flowing into a single inbox. Assign conversations, add internal notes, tag and filter, and never let a customer message fall through the cracks.
Conversations Scattered Everywhere
Your team juggles five different tabs: WhatsApp Web, Messenger, Instagram DMs, email, and live chat. Messages get lost, response times vary wildly, and nobody knows who is handling what.
One Inbox to Rule Them All
Chateta pulls every channel into a single, organized inbox. Your team sees every conversation in one place, can assign ownership, add internal notes, and filter by status, channel, or tag. Nothing slips through.
Unify Your Channels in 4 Steps
Connect everything, organize your workflow, and start collaborating.
Connect Your Channels
Link your WhatsApp Business account, Facebook Page, Instagram, and email in minutes using guided setup wizards.
Define Routing Rules
Set automatic assignment rules based on channel, topic, or round-robin so conversations go to the right agent.
Organize with Tags
Create custom tags like "VIP", "Refund", or "Sales Lead" to categorize and filter conversations at a glance.
Collaborate as a Team
Use internal notes to discuss a conversation privately before replying. Reassign, snooze, or escalate with one click.
Your Team's Command Center
Powerful tools to keep every conversation organized and on track.
Omnichannel Support
WhatsApp, Messenger, Instagram DMs, email, and website chat, all in one inbox with a consistent interface.
Conversation Assignment
Assign conversations to specific agents or teams. Use round-robin auto-assignment to distribute load evenly.
Internal Notes
Add private notes to any conversation that only your team can see. Collaborate before responding to the customer.
Tags and Filters
Organize conversations with custom tags. Filter by channel, status, assignee, or tag to find what you need fast.
Snooze and Reminders
Snooze a conversation and it reappears at the top of your inbox at the scheduled time. Never forget a follow-up.
Conversation History
Full conversation history across all channels. See every past interaction with a customer in one timeline.
Who Needs a Unified Inbox
Multi-Channel Businesses
If your customers reach you on WhatsApp, Instagram, and email, the team inbox ensures every message is seen and answered from one place.
Growing Support Teams
As your team scales from 2 to 20 agents, the inbox keeps everyone organized with assignments, roles, and workload distribution.
Agencies Managing Multiple Brands
Manage conversations for multiple client brands in one dashboard. Separate workspaces keep everything clean and organized.
Frequently Asked Questions
Which messaging channels are supported?
Can I see which agent handled a conversation?
Is there a limit on conversations?
Can I integrate the inbox with my CRM?
How does auto-assignment work?
Ready to Transform Your Customer Support?
Start resolving tickets faster, reduce your team's workload, and keep customers happier. All from one inbox.
Free plan available. No credit card required.