The Support-Focused Drift Alternative
Drift (now Salesloft) is built for sales, not support. Chateta is purpose-built for customer support teams with AI, knowledge base, and team inbox.
Why Switch from Drift?
Sales-Focused, Not Support
Drift was built for sales teams to qualify leads and book meetings. Customer support teams are an afterthought with limited tooling.
Extremely Expensive
Drift's pricing starts at $2,500/month and goes up from there. Even basic features require a significant financial commitment.
Complex Setup and Maintenance
Drift's playbooks, routing rules, and integrations require dedicated admin time. Most teams need a consultant to get set up.
Acquired and Rebranded
Drift was acquired by Salesloft, creating uncertainty about the product's future direction. Chateta is a focused, independent platform with a clear roadmap.
Chateta vs Drift
See how Chateta compares feature by feature.
| Feature | Chateta | Drift |
|---|---|---|
| Free Tier | ||
| AI Auto-Reply (RAG) | Sales-focused AI only | |
| Starting Price | Free / €25/mo | From $2,500/mo |
| Knowledge Base | ||
| Live Chat Widget | ||
| Team Inbox | ||
| WooCommerce Integration | ||
| Built for Support Teams | ||
| Setup Time | Under 5 minutes | Weeks with consulting |
| No Long-Term Contracts |
Why Teams Choose Chateta
Built for Customer Support
Unlike Drift's sales-first approach, Chateta is purpose-built for support teams with AI auto-reply, knowledge base, and ticket management.
100x More Affordable
Drift starts at $2,500/month. Chateta starts free and Pro is just €25/month. You save thousands every month.
No Consultants Needed
Set up Chateta in under 5 minutes. No playbooks to configure, no routing rules to build, no expensive onboarding.
Independent and Focused
While Drift is being absorbed into Salesloft, Chateta is an independent platform 100% focused on making customer support smarter.
Transparent, Affordable Pricing
No per-agent fees. No per-resolution charges. No surprises.
Free
€0 forever
- 1 chat widget
- 100 AI replies/mo
- 1 team member
Pro
€49 €25/mo
- Unlimited widgets
- 5,000 AI replies/mo
- 10 team members
Ultra
€199 €99/mo
- Everything in Pro
- 40,000 AI replies/mo
- 50 team members
Frequently Asked Questions
Is Chateta suitable for both sales and support?
Chateta is primarily built for customer support, but the AI chatbot can also help with sales inquiries by answering product questions, providing pricing info, and directing leads to your team.
How does Chateta compare to Drift on pricing?
Drift starts at approximately $2,500/month with annual contracts. Chateta starts free, with Pro at €25/month and Ultra at €99/month. No annual contracts required.
Can Chateta handle the volume Drift handles?
Yes. Chateta's Ultra plan supports 40,000 AI replies/month and 50 team members. For larger volumes, our Enterprise plan offers unlimited capacity.
Does Chateta integrate with CRM tools like Drift does?
Chateta currently integrates with WooCommerce and supports multiple communication channels. CRM integrations are on our roadmap. Our API (Ultra plan) enables custom integrations with any tool.
What happens to my data if I switch from Drift?
You can export relevant content from Drift and import it into Chateta's knowledge base. Our team can assist with the migration process to ensure a smooth transition.
Ready to Transform Your Customer Support?
Start resolving tickets faster, reduce your team's workload, and keep customers happier. All from one inbox.
Free plan available. No credit card required.